AUSkey - frequently asked questions
Do I need an AUSkey to submit returns using D2A?
You will need to obtain an AUSkey to view or submit returns using D2A.
How do I get an AUSkey?
First you should check if your organisation has an AUSkey administrator, as administrators can issue a standard AUSkey to individuals within their organisation. If your organisation does not have an AUSkey administrator or you do not know who your organisation’s AUSkey administrator is, please refer to the AUSkey website and click Registering for AUSkey to begin the registration process.
What acknowledgement process does my entity need to complete?
Before using AUSkey with D2A, the CEO, CFO, Prudential Contact or Company Secretary of a reporting entity is required to acknowledge to APRA that they are responsible for determining who is authorised to use an AUSkey (by the entity’s AUSkey administrator), and for who has access to D2A within the entity. Refer to the AUSkey acknowledgement process for details.
For entities that cannot complete the AUSkey acknowledgement process via APRA extranet:
For reporting entities to authorise an agent to submit returns on behalf of the reporting:
Please note, under the new Superannuation Reporting Standards, there are some D2A returns now required to be completed at the RSE licensee level, as well as returns at the RSE level. Previously, agent authorisations were recorded at the RSE (fund) level only. An additional authorisation is required where RSE licensees permit an agent to submit returns at the RSE licensee level on their behalf.
Please ensure the contact information for the CEO, CFO, Prudential Contact or Company Secretary is up to date in APRA’s database. Contact the APRA registrar (email@example.com) to update your details if required.
When can I use my AUSkey with D2A?
Entities can use AUSkey to submit and view returns in D2A when they have completed the required acknowledgement process.
When does my AUSkey expire?
Your AUSkey does not expire as long as it is used at least once every 12 months.
Do I need to link my AUSkey to APRA like I did with the ATO?
No, APRA does not need you to link your AUSkey in the same way as the ATO. However, the name, email address and role information must be up to date on the APRA database for the people with the following roles within your organisation: CEO, CFO, Prudential Contact and Company Secretary.
Please contact the APRA Registrar to update the details for these individuals or to find out what details are currently on record.
Can I use a Device AUSkey with D2A?
No, D2A does not support the use of Device or USB AUSkeys.
I use an agent (external administrator) to submit returns on my entity’s behalf. Can my agent use an AUSkey?
Agents and their employees must obtain their own AUSkey (linked to the agent’s ABN) when their digital certificates expire. APRA-reporting entities that use agents to submit returns on their behalf must authorise the Agent to submit data to APRA and view past returns via D2A. This process will be completed using the APRA Extranet.
Where can I go for further information about AUSkey?
Please note that APRA does not issue or manage AUSkey. For further information about AUSkey, please refer to the AUSkey website or call 1300 AUSKEY (1300 287 539).
- Go to the Common D2A errors page.
- More detailed information is available in the:
- Log a support request with the D2A Help Desk at firstname.lastname@example.org.
- For urgent issues call +61 2 9210 3400 between 9am and 5pm AEST weekdays.
D2A and Extranet are replacing AUSkey with myGovID and RAM
AUSkey will be decommissioned at the end of March 2020. Entities must take steps now (February-March 2020) to ensure continued access to APRA systems. More information is available here.
Need help with data validation rules?
APRA is replacing D2A
APRA is undertaking a major transformation program to keep pace with advancements in data, analytics and technology. Entities will need to transition to a new Data Collection Solution in 2020.